TEMPO-1 Support

Check the device or host output first, then confirm TEMPO-1's master level, channel levels, mute, and solo states. Tap a pad directly to confirm the selected voice is sounding before troubleshooting the sequencer.

Add TEMPO-1 as an AUv3 extension inside a supported iOS, iPadOS, or macOS host. Host MIDI and transport sync are supported, but each host exposes plug-ins, routing, and recording in its own way.

Use MIDI learn to map hardware controls to pads, transport, BPM, mixer, FX, routing, and continuous controls. If a mapping does not respond, include the controller model and the type of message you are sending when you contact support.

TEMPO-1 supports user sample import for every voice. Use WAV files up to 30 seconds. If a file fails to load, try a shorter WAV and send the file format details with your support note.

TEMPO-1 can export the current loop as WAV, export the current pattern as MIDI, and capture live performance audio as WAV for sharing. If an export is empty, check that the current pattern contains active steps and that voices are not muted.

User preset banks can be imported and exported with embedded user samples and MIDI mappings. Keep a backup copy of important banks before deleting or reinstalling the app.

Email the support address with your device model, OS version, app version, whether you were using standalone or AUv3, and the shortest steps that reproduce the issue. Screenshots or short screen recordings help a lot.